SparrowHelp and support
Email brian@geddes.ventures and a real person will answer, usually within two business days. Tell us what you tapped and what happened. A screenshot helps a lot.
Common questions
I paid but Plus is still locked.
Go to the Plus screen and tap Restore purchases. Check that your phone is online and signed in to the Apple ID you used. Still stuck? Email us the Order ID from your Apple receipt email.
How do I cancel?
Settings on your iPhone, tap your name, then Subscriptions, then Sparrow. Full steps are on the subscriptions page.
How do I get a refund?
Apple handles refunds at reportaproblem.apple.com.
My card upload missed some hands.
Lay the card flat in good light and photograph the front and back, filling the frame. Glare is the usual problem. You can upload again, up to five times a day.
Is the practice card the official card?
No. It is a set of original hands written for learning. With Plus you can upload your own official card. Sparrow is not affiliated with the National Mah Jongg League.
The expert made a choice I disagree with.
Could be right, could be us. Email the hand (a screenshot of the review works) and we will look. Rules questions help us make Sparrow better.
I got a new phone and lost my lessons.
Lesson progress lives only on your phone, so it does not move to a new one. Plus does move. Restore purchases and you can jump to any day.
Is there an Android or iPad version?
Not yet. Sparrow is iPhone only for now.
Privacy and data
Read the privacy policy, or go straight to delete my data.
Contact
Geddes Ventures LLC
brian@geddes.ventures